TERMS & CONDITIONS
Just Polly Ltd. 11, Chelsea Mews, New Wanstead. London. E11 2SA. Company Reg no 08969183
HOW TO ORDER
Orders are subject to our acceptance, if the goods that you order are available and your credit or debit card is authorised for the transaction. We will contact you if there are any problems with these issues. We try to ship multiple purchases of goods together, however due to packaging requirements orders may be posted over several days in multiple packages. Please note that you will receive an invoice for each package and will only ever pay once for postage.
ACCEPTANCE OF YOUR ORDER
We will send you an e-mail confirmation receipt of your order. The contract between us (Just Polly) and you (the customer) becomes binding when we send you an invoice (with your goods). Your card will be charged automatically when you place your order. If for any reason we are unable to fulfil your order, you will be notified and a full refund will be given.
We try to ensure that the images on our website represent the goods as accurately as possible. There may however, may be very slight variations in colour and texture between the pictures and the goods themselves but what is displayed on the website is an accurate representation of the products.
All transactions are taken in pounds sterling (£). If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them.
All prices quoted on this website shown in British pounds (£) are inclusive of UK taxes at the current rates. Prices shown in Euros (EUR) are inclusive of EU taxes. Please notes that all shipments to destinations outside of the EU may be subject to import duties and taxes. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we cannot predict and have no control over these charges.
PROMOTIONAL/DISCOUNT OFFER TERMS + CONDITIONS
Just Polly may offer Promotions and Offers on selected products. All of our Promotional/Discount Offers are subject to the below Terms & Conditions:
Valid on full-priced items and cannot be used on sale or promotional items which are already discounted
Cannot be used in conjunction with any other offer
Valid for a limited period of time as specified in the marketing communication, they cannot be used outside of that period and previous purchases are not eligible
Shopping codes are for use by the intended recipient only and cannot be used after the promotional time period
All orders are subject to stock availability
Orders cannot be amended once placed, if you wish to cancel an order please contact our customer service team to request a cancellation form at firstname.lastname@example.org
If applicable free delivery and returns applies only within the UK
If applicable, free delivery applies to Standard UK delivery only
PLEASE NOTE: When an order is placed using a promotional/discount code and contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.
If your order has already commenced the processing stage, it will be necessary for you to return the goods following our Returns Policy. Please note that you must cover the cost of the return shipment, as our Free Returns service does not apply to cancelled orders.
The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain your Proof of Postage Receipt.
The reimbursement will be credited without undue delay to the purchaser’s original payment method within 14 days of receipt of the returned goods.
At the point of reimbursing you for your cancelled order, we will also reimburse your standard delivery costs (if applicable). We will only refund standard delivery charges if the entire order is returned, but if only part of the order is returned we are not obliged to refund any of the delivery charge.
Visit the delivery page for our current UK and International Delivery services and costs.
We will deliver the goods to the address for delivery that you specified when you placed your order. Please be accurate when you give us your address details, as we will not be liable if the address that you have given and which we will deliver to is incorrect. We recommend selecting one of our ‘Signature Required’ delivery services to ensure the goods are delivered and received. We will not be responsible for the goods once they have been delivered to the address specified on the order.
If for some reason you are not completely satisfied with your purchase, we offer a Free UK Returns Policy on all Refund / Exchange requests.
All items must be returned within 30 days of receipt of the order (7 for sale) with the completed Online Returns Form and must be returned new, unused, and in the original packaging with all Just Polly garment tags and labels attached.
Just Polly is unable to provide Free Returns for International orders. International customers must clearly mark their return packages ‘British Return Goods’ with a domestic sale value of £0.00, as your returned items are not applicable to Duty once they reach the UK.
Once we have received your returned item(s), we will send you an email to confirm receipt of the returned goods. Please allow 3-5 working days for your return to reach us (UK). We cannot be held responsible for item(s) lost in transit.
We will then inspect the returned item(s) and providing the order has been sent back as per the Just Polly Returns Policy, we will process your return request within 14 days of receipt of the returned goods. Refunds will be made to the original payment method.
Please note: hosiery items must be returned unopened and in their original condition. Swimwear items, briefs and thongs: please ensure that these are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.
Visit the Returns & Exchanges page for further information.
Payment can be made by Paypal using any Visa, Visa Debit, Mastercard or Maestro card.
RIGHTS TO USE
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in Just Polly. You are permitted to use the Content only as expressly authorised by Just Polly Ltd. Any reproduction or redistribution of the above listed content is prohibited and may result in civil and criminal penalties. You acknowledge and agree that the material and content contained within the website is made available for your personal, non-commercial use only. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) modify, copy, reproduce, transmit, publish, display, distribute, perform, license, commercially exploit or create derivative works of such material and content.
The above terms do not affect your statutory rights.